12/18/2023 0 Comments Holiday inn express haskell njI was one of MANY guests of the wedding who experienced this issue. She was a very poor representation for for the hotel and company. Janet should not be working within customer service/hospitality. Also, dont depend on the check in time listed on your reservation. If you block rooms for your wedding here, dont count on your guests being ready or able to use the shuttle that you've paid for. Our discount for making a pregnant lady sit in their lobby, not being able to get ready for a wedding and for Janet's attitude and disrespect towards us infront of other patrons: $9! Not worth it. The following morning, before even checking out, the hotel charged my card for almost $11. Original price (paid by others in wedding block) was $120. Janet at the front desk was rude, made comments about us as we sat 10 ft away and seemed to thoroughly enjoy our inconvenience. That was 3 1/2 hours after we were told that we could check in. We recieved a call at 4:30 saying our room was ready. We paid for a room, I dont need a "free" lobby. We were welcomed to sit in their lobby "because it is free". No shower, no hair, no makeup for this wedding. We never recieved a room prior to having to leave for rhe wedding on the shuttle and had to get ready in another person's room. We waited in the lobby in hopes of getting a room before the shuttle left in hopes of having somewhere to get ready. The shuttle for the wedding (paid for by the couple) was leaving at 3:45. 2 of our friends who had the same room type (double) walked in and immediately got a room. During this time, every person who was waiting in the lobby earlier had recieved a room. We returned inside at 3 pm and was told still no rooms. We waited in our car to prevent grouping in the lobby with others during a pandemic. We traveled 1 1/2 hours and arrived at 2 pm We were told no rooms were available and to come back at 3 pm. I called several days prior to our visit to see if early check in was available and was told yes, 1 pm. I was told king beds were not available, only a double room which was completely fine. I made a reservation far in advance as part of a wedding block. So if you're doing the same thing you may be out of luck.… Also, we attempted to get an Uber to and from the restaurant (in Oakland) but none responded. I will def stay there again, but I will request a 2nd floor room just in case there are ongoing issues with the elevators. I overheard some scuttle in the lobby on Saturday that lead me to believe that no action had been taken to fix the elevator so I pretty much knew it wasn't going to get fixed while we were there. We checked in at about 2 PM on Saturday and the elevator was still not fixed at 8:30 AM Sunday. I inquired when it would be fixed and was told soon. My ONLY complaint is we were assigned a 3rd floor room and were told the elevator was not working. We only stayed one night as it was very close to a restaurant we were meeting family at for dinner. Our room faced the road, but there was no noise. Keurig, microwave and mini fridge in the room. Everything was clean, room layout was good, bathroom very clean, beds comfy with a selection of pillows. Although we have family close by, and this is the most convenient venue for future visits, we will not stay here again unless they try to make us up to us in some way - which, by the way, no one did.… I think the hotel management should have considered our story and history, even though, stupidly, I did not note the date or representative I had spoken with. The room was clean, but nothing special, and the shower head did not function well. Well, the hotel would not honor that, so for our 6-night stay, we overpaid by about $30 each night. The representative I spoke with booked the room at the going rate, somewhere around $125 per night, and told me if I called the day before or the day of our arrival, the rate would revert to the online ($95+ change). I called the front desk at the hotel in Haskell to see whether there was an alternative in which I could get the online advance rate ($95 + change) without committing, as we had a lot of traveling from NC to NJ in potential winter weather. When I started to book online using the IHG website in November, I noted that I would be responsible for the entire visit (6 nights) if I were to cancel or no-show. Hotels near Lincoln Technical Institute. ![]() Hotels near Eastwick College and the HoHoKus Schools.Hotels near Morris County School of Technology.Hotels near Ramapo College of New Jersey.Hotels near Passaic County Community College.Hotels near William Paterson University. ![]()
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